Privacy Policy

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Privacy Notice
Last Updated: 08/01/2025

At Koguaz, we are dedicated to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, store, and protect your information when interacting with us in compliance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Koguaz specializes in selling high-quality recycled wood products. We are committed to sustainable practices and the ethical handling of personal data.

We act as the data controller of the personal data you provide to us. If you have any questions about this notice or your data, please get in touch with us:

• Email: sean-paul_jackson@outlook.com

2. What Information We Collect

We collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and postal address for      correspondence and delivery.
• Order Information: Details of the recycled wood products you purchase, including transaction details.
• Payment Information: Payment details processed securely through Square.      
• Communication Preferences: Your preferences for receiving marketing updates or      customer service communications.
• Website Usage Data: Information about how you interact with our website, such as IP address, browser type, and pages visited.

3. How We Use Your Information

We use your personal data to:

• Process and deliver your orders for recycled wood products.
• Provide customer support and respond to your inquiries.
• Keep you updated about our products, promotions, and sustainable initiatives where you have opted in.
• Improve our website, services, and customer experience.
• Comply with legal requirements and protect our business interests.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a Contract: To fulfil your purchase of recycled wood products.
• Consent: When you opt-in to receive marketing communications.
• Legitimate Interests: To promote sustainable practices and provide relevant updates if this does not override your rights.
• Legal Obligations: To comply with applicable laws and regulations.

5. Sharing Your Data

We may share your personal data with:

• Delivery Partners: To fulfil and deliver your orders efficiently.
• Service Providers include IT support and payment processors to ensure smooth transactions.
• Legal Authorities: If required to comply with legal obligations or protect our rights.

Your personal data will never be sold to third parties.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this notice or to meet legal and regulatory obligations.

7. Your Rights

You have the following rights under the UK GDPR:

• Access: To know what personal data we hold about you.
• Rectification: To correct inaccurate or incomplete data.
• Erasure: To request deletion of your personal data.
• Restriction: To limit how your data is processed.
• Objection: To object to using your data for specific purposes.
• Portability: To request transfer of your data to another service provider.
• Withdrawal of Consent: To withdraw your consent for marketing at any time.

To exercise your rights, contact us at sean-paul_jackson@outlook.com

8. Cookies and Tracking Technologies

We use cookies to enhance your website experience and support our commitment to sustainability. For more information, please see our Cookie Policy.

9. Data Security

We implement robust measures to protect your personal data from unauthorized access, disclosure, or loss. Our systems are designed to uphold the highest standards of security.

10. Changes to This Privacy Notice

We may update this Privacy Notice to reflect changes in our practices or legal obligations. Updates will be published on this page with a new "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Notice or how we handle your personal data, please get in touch:

• Email: sean-paul_jackson@outlook.com