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Terms and Conditions
Last Updated: 08/01/2025
Welcome to the Koguaz website! These Terms and Conditions govern your access to and use of our website, products, and services. Using our website, you agree to comply with and be bound by these Terms. Please read them carefully.
1. Who We Are
Koguaz is a company specializing in selling recycled wood products. Our mission is to promote sustainability through eco-friendly materials and practices.
If you have any questions, don't hesitate to get in touch with us:
2. Use of Our Website
2.1. Eligibility: Using this website confirms that you are at least 18 years old or have parental/guardian consent to use our services.
2.2. Prohibited Activities: You agree not to:
2.3. Account Responsibility: If you create an account, you must maintain its confidentiality and all activities under your account.
3. Product Information
3.1. Product Descriptions: We strive to describe our recycled wood products accurately. However, slight variations in colour, texture, or dimensions may occur due to the nature of recycled materials.
Disclaimer - All Koguaz products are made from used timber and some products may have cracks, holes and other imperfections as a result of the original wood condition. We try our very best to make every product the nicest it can be but sometimes it's not possible to remove the original damage.
3.2. Pricing: All prices are displayed in Pounds (GBP £) and are exclusive of VAT.
We reserve the right to update prices without prior notice.
3.3. Availability: Products are subject to availability. In case of unavailability, we will notify you promptly and provide a full refund if payment has been made.
4. Orders and Payments
4.1. Placing an Order: You agree to provide accurate and complete information by placing an order. Once your order is accepted, a confirmation will be sent to your email.
4.2. Payment Methods: We accept payments via Square. Payment must be made in full at the time of purchase.
4.3. Cancellation: You may cancel your order before dispatch. Please get in touch with us immediately at sean-paul_jackson@outlook.com
5. Delivery
5.1. Delivery Timeframes: Delivery times are estimates and may vary. We are not responsible for delays caused by external factors beyond our control (e.g., courier delays, weather).
5.2. Delivery Costs: Delivery charges will be calculated and displayed at checkout.
5.3. Ownership and Risk: You become the owner of the products upon full payment, and the risk of damage or loss is transferred upon delivery.
6. Returns and Refunds
6.1. Right to Cancel: You can cancel your order within 14 days of receiving the products.
6.2. Conditions for Returns: Products must be returned in their original condition, unused, and in original packaging.
6.3. Refunds: Refunds will be processed within 14 days of receiving the returned items. Return shipping costs may not be reimbursed unless the product is faulty or incorrectly supplied.
7. Intellectual Property
All content on this website, including text, images, logos, and designs, is owned by or licensed to Koguaz. Unauthorized use, reproduction, or distribution of this content is prohibited.
8. Limitation of Liability
To the fullest extent permitted by law, Koguaz shall not be liable for:
Our total liability for any claim is limited to the amount paid for the product or service.
9. Privacy Policy
Your personal data is handled according to our Privacy Notice. By using our website, you agree to the terms outlined in our Privacy Policy.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on this page. It is your responsibility to review these Terms regularly.
11. Governing Law
These Terms are governed by and construed following the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
If you have any questions about these Terms, please get in touch with us: